Finance Disclaimer

1. Our Commitment

London Boilers Ltd is committed to providing reliable heating services and high standards of customer care. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can resolve the issue quickly and fairly.

2. How to Make a Complaint

Complaints can be submitted using the following methods:

• Email: info@londonboilersltd.co.uk
• Telephone: 020 8655 1216
• In writing: 12 Tudor Gardens, West Wickham, UK

Please include:

• Your full name and contact details
• Address where the work was carried out
• Date of installation or service
• A clear description of the issue
• Any supporting information (e.g. photos, invoices)

3. Acknowledgement

We aim to acknowledge your complaint within 2–5 working days.

4. Investigation

A member of our team will investigate your complaint. This may include:

• Reviewing service records or job sheets
• Speaking with engineers involved
• Arranging a site visit or inspection if required

5. Outcome

We aim to provide a full response within 10–14 working days. If further time is required, we will keep you informed.

Possible outcomes may include:

• Explanation or clarification
• Inspection and assessment of the system
• Corrective or remedial work where appropriate

6. Escalation

If you are not satisfied with the outcome, you may request that the complaint is reviewed by senior management.

7. Record Keeping

All complaints are recorded and reviewed to help improve our services.