Terms and Conditions

1. Definitions "Company", "we", "us", "our" refers to London Boilers Ltd
"Customer", "you" refers to the person or organisation receiving services
"Services" refers to boiler installation, servicing, repairs, heating systems work, and related services

2. Acceptance of Terms By accepting a quotation, booking services, or allowing work to commence, you agree to these Terms and Conditions.

3. Quotations and Estimates All quotations are valid for 30 days unless stated otherwise.
Quotations are based on visible inspection and information available at the time.
Any additional work required due to unforeseen circumstances will be discussed and agreed before proceeding.

4. Pricing and Payment A deposit may be required prior to work commencing.
Full payment is due upon completion or within the agreed timeframe.
Late payments may incur additional charges.
The Company reserves the right to suspend services if payment terms are not met.

5. Scheduling and Access Appointment dates are estimates and may change due to emergencies, weather, or supplier delays.
The Customer must provide safe and reasonable access to the property.
Delays caused by restricted access or unsafe conditions may affect completion times.

6. Customer Responsibilities Customers must:

• Provide accurate information regarding the heating system and property
• Ensure the work area is safe and accessible
• Inform the Company of any known faults or hazards
• Obtain any necessary permissions (e.g. landlord approval where applicable)
The Company is not responsible for pre-existing faults or hidden issues that become apparent during work.

7. Materials and Ownership All materials remain the property of London Boilers Ltd until paid for in full.
Suitable alternative materials may be used where necessary.

8. Cancellations Customers must provide reasonable notice to cancel or reschedule appointments.
Short-notice cancellations may incur charges for labour or materials already allocated.

9. Liability The Company will carry out services with reasonable skill and care.
Liability is limited to the value of the services provided.
The Company is not liable for indirect or consequential losses.
Nothing in these Terms excludes liability where it would be unlawful to do so.

10. Complaints All complaints will be handled in accordance with the Company's Complaints Procedure.